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terms and conditions

Customer Service




www.hollywoodskinguru.com's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at lauren@hollywoodskinguru.com or call (310) 433-2799 

Availability

Orders will be processed and items shipped in 3-7 days. Need it faster? Contact us by phone 310 433-2799 or by e-mail at lauren@hollywoodskinguru.com and we will try our best to accommodate you.

If the item is not immediately available we will contact you at the e-mail address you have provided. An estimated delivery date for your delayed order will be given. With your approval of that date we will then process your order.

Shipping

Free shipping on all orders within the United States.

We ship by USPS or UPS ground.

Returns & Exchanges

A full refund or exchange of your online purchase must be made within 14 days of receipt of merchandise. Store credit can also be issued. Returned merchandise that shows visible use, or has been altered in any way is automatically ineligible for refund or exchange.

Returned merchandise must have original receipt and packaging. Your refund will be credited back to your original method of payment. Shipping charges are not refundable.

Please contact us before making a return, lauren@hollywoodskinguru.com.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.